Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.
Good customer service involves developing bonds with customers, hopefully leading to longterm relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However, good customer service is not easily achieved. It takes time to establish. It requires investment to deliver consistent standards.
All our customers deserve the highest quality of Customer service and that is why we set our standards so high. Our average customer rating is 9/10, which is considered world class service.
// Operations Manager
C.T - Oldbury- November
My father and I are delighted with the result and have received numerous compliments from neighbours on the high standard or workmanship. Please pass on our thanks to Steven and James who was brilliant throughout, despite having to cope with appalling weather during the initial stages of the project.
J.H – Great Barr March
All Seasons Design and creative Landscapes have proved to be a company to be reckoned with. From the initial planning of our garden to the final outcome of a fully-fledged landscaped area, this "Creative" team have not disappointed us. The team worked tirelessly within a tight deadline under severe wintry conditions to make our garden what it is - a garden creation where the standard of care and attention to detail has been very high and the team were all most receptive to new ideas whilst work was in progress. All Seasons Landscapes is a company that takes pride in its work. It goes almost without mention that we strongly recommend the company to any prospective garden enthusiast. We are left with an ongoing sweet and contented feeling that our children from now on will delight in the wonders of nature and exploration within a safe and invigorating environment.
T.M - Aldridge July
We are highly delighted with the results and feel we must pass comment on Steve and James. They were so pleasant and helpful leaving no mess whatsoever. Steve was brilliant helping us choose the plants, moving them around so we could see different ideas. He made us realise we would have planted some in the wrong place! The beautiful large circle patio feature looks amazing.
J.W - Walsall July
Your execution of the project from initial consultation, through the planning stage, then sheer hard work, reaching the creative conclusion has been a delight to observe. We really would like to commend the care, consideration and commitment of all those on your team who worked on the project. We had complete confidence in leaving them to get on with the job. It was remarkable to see order brought out of chaos and the drawing and design come to reality. We are delighted with the end result.
C.E - Tamworth August
Thank you all so much for my beautiful patio and garden makeover- we are absolutely thrilled with it. I really do appreciate all the very hard work that each and every one of the team put in and thank you for making the whole project run so smoothly and completely stress free for me.
C.M. – Sutton Coldfield July
Just wanted to say a huge thank you to you all for all your hard work in transforming our "rubbish heap" into a lovely, functional garden once more. We shall enjoy looking out at the garden now and relaxing out on the patio. Thank you again for doing a fantastic job.
P.J – West Bromwich June
We want to thank you for your work here in building this lovely patio. We very much appreciate your care and expertise and the time you took making sure we understood and were happy with the work.
J.C - Erdington May
I would like to thank the whole team for all their hard work which has resulted in a lovely garden and driveway, this has raised a lot of praise from friends and neighbours and one neighbour remarked on how polite and how hard your guys worked while they were here. Once again thanks for your very kind assistance.
C.E - Walsall April
A sloping muddy patch of builder's rubble, after only 10 working days, has been transformed into a beautiful, low-maintenance 3-level garden. It couldn't have happened without James and his men who worked so skilfully and industriously in all weathers. They were always courteous and helpful and were a great team to have around.
G.T BM – Sutton Coldfield April
I would like to take this opportunity to thank you all for the quality and nature of the works undertaken. I would like to compliment all of the staff involved who were knowledgeable, hardworking and approachable in all that they did, I was most impressed. I am very pleased with my garden as it is now a vast improvement on what it was and am looking forward to enjoying it over many years to come.
N.M - August
A big thank you to everyone who worked on our garden. James's wonderful plans have been put into place by a great team and we are thrilled with the finished product. Well done to you all.
B.W - August
I am delighted with my garden. I was very impressed with the men who worked on my project they were reliable, courteous and hard working. If you want a job done and done right I would recommend this company. All Seasons went out of their way to ensure we were more than delighted with the finished project.
J.D - May
Thank you not only for the final result but also for making the process of achieving it such an enjoyable experience.
B.C - May
May we take this opportunity to thank all the team at All Seasons Creative Landscapes for the excellent job in transforming our gardens. The Creative team ensure the whole process was stress-free and a pleasure to watch the project as it developed. In addition to the efficient process, more importantly, the quality of the finished gardens is so superb and we look forward to enjoying them for many years to come.
A.B - June
Nothing was to much trouble for them. If I ever decide to sell the house in the future I am sure that the work done will have added considerably to its value.
A.S - June
I am writing to say a big thank you for transforming our dull plot of ground into a beautiful garden.
J.H - November
We have finally finished all the work on the house and, of all the things we have done, we are definitely most pleased with the garden, it really does give us a huge amount of pleasure. We are particularly thrilled by the wide range of birds that have already become visitors. We would like to thank you for the way the whole project was managed and have to say that the attitude shown by your team was excellent. They were always punctual, polite and took a pride in doing the job well, which seems to be a less than common trait these days.
S.R - August
Just a note to thank Steve and James and of course yourself, for transforming the stream and pool so beautifully. I filled the pool on Friday and the waterfalls down the stream are most exquisite.... I would like to express our appreciation of the work which has been done, not only for the quality of the design and the workmanship, but also for the manner in which it was carried out.
C.F - March
Steve & James were unfailingly helpful and courteous and left the site in a very tidy state at the end of the day.
B.M - March
Yet again, All Seasons Landscapes has surpassed its previous high standards as far as the whole family is concerned. We are absolutely delighted with our lovely new cobbled drive and the beautiful patio.
J.T - June
My wife and I are delighted with our new garden, which has been transformed from a bare "new estate plot". The finished result is exactly how we imagined it would be & friends & family have been impressed with the standard of workmanship. We would have no hesitation in recommending your company to anyone considering having their garden landscaped.
S.J - May
We are really thrilled by the new terrace. It is stylish, beautifully built and fits in with the house so well. As i said last night, it seems as if the house has been waiting a hundred years for this to happen! The natural stone and brick work will be a joy to behold for the rest of our lives here and seeing that quality of workmanship unfold over the last four weeks has been a fascinating experience.